Vietnam Coast Radio Station System provides maritime mobile telecommunication service for Search and Rescue (SAR), allowing two-way communication between ships in distress or nearby vehicles and agencies on shore via the Switchboard of the Vietnam Coast Radio Station System.
1. Emergency and Distress Keep watch
Vietnam Coast Radio Station System operates around-the-clock, receiving and processing distress and emergency reports on the frequency of 7903 kHz.
Crew members should report a dangerous incident at sea by calling the closest Coast Radio Station on 7903 kHz. They should also provide relevant information such as the ship's name, the nature of the accident, the time and location of the incident, the number of people on board, a request for assistance, the local weather, etc.
* Service standards
|
No.
|
Name of Criteria
|
Criteria
|
|
1
|
Service area
|
Sea Areas A1, A2, A3
|
|
2
|
Duty time
|
24/7
|
|
3
|
Duty language
|
Vietnamese
|
|
4
|
Service availability
|
≥ 98.6 %
|
|
5
|
Percentage of emergency alerts that are successfully handled
|
≥ 95 %
|
|
6
|
Time of responding to the vehicle in distress
|
≤ 2.5 minutes
|
|
7
|
Time for relaying emergency alerts to search and rescue coordinating agencies
|
≤ 15 minutes
|
|
8
|
Time for relaying information for search and rescue to the vehicle in distress
|
≤ 15 minutes
|
|
9
|
Method of communication between the vehicles in distress and agencies on shore
|
By Voice, Fax, Email
|
|
10
|
Customer support
|
• Customer service provision time: 24/7
• Customer support time ≥ 90 %
|
2. Broadcasting Maritime Safety Information
Vietnam Coast Radio Station System broadcasts maritime safety information to vehicles operating at sea by radiotelephony on the frequency of 7906 kHz.
Information on maritime safety comprises maritime warnings, meteorological warnings, marine weather forecasts, and search and rescue information.
* Service standards
|
No.
|
Name of Criteria
|
Criteria
|
|
1
|
Service area
|
Sea Areas A1, A2, A3
|
|
2
|
Language
|
Vietnamese
|
|
3
|
Service availability
|
≥ 98.6 %
|
|
4
|
Information accuracy
|
≥ 95 %
|
|
5
|
Broadcast time accuracy
|
≥ 95 %
|
|
6
|
Source report processing time
|
≤ 20 minutes
|
|
7
|
Successful transmission rate
|
≥ 95 %
|
|
8
|
Customer support
|
• Customer service provision time: 24/7
• Customer support time ≥ 90 %
|
3. Information coordination
Vietnam Coast Radio System System coordinates information sharing between ships in distress or adjacent vehicles and shore-based agencies in order to facilitate search and rescue operations. This information sharing includes:
- Connecting communication between the ships in distress and the medical centers to receive instructions and medical advice from specialized doctors;
- Connecting communication between the ships in distress and agencies coordinating maritime search and rescue to report and update information on developments in Emergency events and receive direction from the agencies in charge of search and rescue work;
- Connecting communication between nearby vehicles and the agency in charge of search and rescue work to receive instructions and coordinate support for the search and rescue process.
